Frequently Asked Questions (FAQ)
We appreciate that parents/carers who are new to our school will have questions and concerns.
Here are some answers to questions in relation to your child’s education, school timings, procedures and a variety of other topics.
We won't have answered everything so if you are unable to find information you are looking for please contact the school by telephone or email:
Telephone: 020 8303 4949
Email: admin@hillsgrove.bexley.sch.uk
Attendance and Timings
What are school opening and closing times?
Please go to the School Day Timetable tab for the most up-to-date information regarding opening and closing times.
What do I do if my child is late to school?
If your child is late, bring them to the school office and sign them in on the inventry.
What do I do if I am going to be late collecting my child?
Try and organise somebody on their contact form to collect them or call the school office to inform them who will be collecting your child. Make sure the person collecting your child knows their password. If you are unable to organise someone else to collect, call the school office and let them know what time you will arrive at the school.
Can I send someone else to pick up my child?
Yes, if they are on the contact form, know the collection password and the school have been informed.
How do I report my child's absence from school?
If your child will be absent, call the school office and follow the instructions to leave a message stating your child’s name, class and their reason for absence.
Can I take my child on holiday during term time?
Holidays in term time are not authorised and may result in a Penalty Notice being issued by Bexley Local Authority.
Health issues
What do I do if my child is prescribed medication?
If the child is on antibiotics and is required to take them 4 times a day, the parent must come in at midday to administer a dosage. Regularly prescribed medicines, such as, asthma pumps and eczema cream, or daily tablets, must be given to the school in the original box with the child’s name on and the parent must complete the ‘Prescribed Medication Form’.
What happens if my child has a medical/dental appointment?
The school office will need to be notified in advance of the date and time, and given a copy of the appointment letter.
How long before my child can return to school after an illness?
Any child suffering with sickness and diarrhoea will need to be clear of any symptoms for 48 hours before returning to school. Other illnesses, such as cold and flu, the child can return when they are well enough to do so.
What happens if my child has an accident at school?
If your child has an accident at school, a trained First Aider will administer the appropriate level of care. If the injury is more serious, the school will call the parent and explain the circumstances. Any head injury, a call will be made to the parents and their condition monitored throughout the day and call if any changes occur. In an emergency situation, an ambulance will be called.
What do I do if my child has headlice?
If your child has headlice, you must treat the child with insecticidal lotions that are used when washing the hair and you can use a wet comb to brush the lice out.
Transport
Can I park at the school?
No, however there is parking available in the surrounding roads of the school.
Can my child cycle to school?
Yes.
Each playground has a bike shed that is locked during the day and after school closing time.